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FAQs

Frequently Asked Questions

About Online Payment:

 

I do not have a credit card, can I pay with a debit card?

You can pay with your debit card if it has a Card Verification Value (CVV) code (a 3 digit number usually found on the back of the card)

 

Which credit cards are accepted and from which countries?

Almost all credit cards are accepted from all recognized countries and nation states. Kindly contact us in case your card has been declined.

 

Can I pay with PayPal?

Lebanese sourced credit cards are not supported by PayPal services yet.

 

About Shipping and Delivery

 

How is shipping cost calculated?

Shipping cost is calculated according to the net weight or volumetric weight of your item. Volumetric weight, takes into consideration the volume of the shipped item. While the weight takes the total weight in Kgs or pounds. When the volume has more value than the weight, DHL takes the volume as the final reference in pricing the shipping cost of a product. Shipping costs decrease the more you add items and increase the volume or weight of your products. This means that shipping expenses drop when you buy more items. 

 

Where can I pick my order from?

You will get your order to your home, office, or any other location that you choose. Products are delivered door to door internationally. DHL employees deliver products to the person who has made the order by making sure that it is signed upon delivery.

 

How long does it take for my order to arrive?

Orders take between 2 and 5 business days, depending on your country’s location zone.

 

Can I specify an exact delivery time?

Yes, you may during checkout. However, DHL does not guarantee that your products will make it at a precise timing.

 

Do you deliver to all countries?

Yes, we deliver to almost all countries worldwide and any area where DHL conducts shipping business. You can check shipping rates by adding the product to your cart.

 

What do I do if I receive a defective or wrong item?

Contact us at info@aachabonline.com immediately to arrange for free replacement.

 

If I receive a wrong order, would it be exchanged the same day?

We will need to get the ordered products before we can send you new ones. The process may take up to 3 business days.

 

What do I do if the order does not arrive?

Contact us immediately on info@aachabonline.com so that we can help you track your order.

 

About Taxes and Surcharges

 

 

Are there any additional costs for international shipping?

We use a door-to-door courier service that will clear customs and deliver the order directly to your doorstep. You may have to pay for minimal clearance charges once the order is delivered.

 

About Privacy and Security

 

Do you share my information with third parties?

Your information is kept confidential and only a part is shared with other parties who require it for processing and shipping your orders.

 

Does AachabOnline.com support secure transactions?

All transactions are encrypted by extremely high levels of encryption. Visa has developed a new online security feature called Verified by Visa that works with existing Visa cards. With Verified by Visa, consumers can rest assured that using their Visa cards on the Web is just as safe as using it at a local merchant around the corner.

 

Do you save my credit card information?

No, we do not store any credit card information.

 

About Orders and Checkout

 

Can I change or cancel my order after I check out?

You can as long as the order is in the PENDING stage.

 

Why does the checkout process ask for my mobile number?

Your mobile number is used to verify your address during delivery.